To meet our customers' demands for product performance and quality, SHUNKONN has developed this sample policy so that customers can fully evaluate and test their products before placing orders to ensure that the selected products meet their application needs, thereby increasing customer satisfaction and reducing procurement risk.

Provide sample service products
You can quickly select a personalized solution based on technical attributes from the following product pages. If you know the product code for the product you want, you can use the search bar to go directly to the details page for the target product.

How do I get a free sample?
We understand your request for free samples and appreciate your request. However, providing free samples to every customer would put a huge financial strain on our costs. Therefore, we need to limit the range of free sample products. As a result, we decided to apply the free sample strategy only to the following customers:

We understand that you may be disappointed with this decision, but please be assured that this is done with all customers and the sustainability of our plant in mind. We will continue to strive to provide quality products and services to meet your customization needs and welcome you to participate in our customization process. If you have any questions or need further discussion, please feel free to contact us. We look forward to working with you to provide you with superior connectivity solutions. Thank you for your understanding and support.

Is the sample fee refundable?
Sample fee refund policy:

The sample fee is deducted from the confirmation of the official order:
If the customer chooses to continue to customize the connector, and the minimum order quantity of a single model reaches 500 pieces, or by mutual agreement, the sample fee paid can be deducted from the total order amount. This policy is designed to reward customers who have decided to continue their partnership and order in bulk, and is our response to their trust and support.

Sample fees are refundable in the following cases:
If the customer decides not to customize after paying the sample fee, and the sample has not yet started production. If there is a major problem caused by us during the production of the sample, the delivery cannot be on time or the customer's requirements cannot be met.

Refund process
If the customer is eligible for a refund of the sample fee, we will follow the following procedure: The customer needs to submit the refund request to our customer Service team, along with the relevant order and payment information. We will verify the request and assess eligibility for a refund. Once the refund is approved, we will start the refund process according to the refund method chosen by the customer. Refund times may vary depending on the refund method chosen and the processing speed of the financial institution.
Customers can send the refund request to our customer service email address: sale@shunkonn.com

Please note that sample fees cannot be refunded in the following cases:
The customer has confirmed and started to make samples. The samples have been completed to meet the customer's requirements and expectations.

We are committed to providing our customers with quality products and services, if you have any questions about this policy or need further information, please feel free to contact us!